Yes. Will delivers and installs his clocks throughout Victoria, NSW and South Australia. For installations in other states, Will constructs a packing crate and can arrange for transportation with a specialist contractor. Similarly, Will has sent numerous clocks to overseas destinations including USA, Canada, Europe, China and Japan. Installation and set-up of the clock is relatively straight forward, and step by step instructions are issued with every clock.

Will Matthysen also designs and makes clocks to individual requirements. Many prospective clients visit his workshop to see work in progress, or discuss options via email. This enables the client to select materials, discuss the design details, budget, timeline, and collaborate in the making of a unique clock. Will then produces a scaled and annotated drawing of the design. Once production has started, Will keeps his clients informed by sending photos of progress.

Once the design has been confirmed, a 30% deposit is requested to cover the cost of materials and the initial machining costs. The balance is to be paid on completion.

Yes. As a craftsman, Will take pride in the quality of his work and his reputation, and will provide any assistance needed. His early clocks require cleaning and oiling every 5 to 10 years. The clock movement can be removed from the case and serviced by any competent clockmaker. His later clocks use ceramic and stainless steel ball races, and do not require further lubrication. Will provides complete installation and service instructions with every clock.